FAQ

Sign-up is fast. Click “Sign Up,” enter your email, choose a secure password, and provide basic details like name, date of birth, and country. You’ll need to confirm your email to activate the account. Make sure the information matches your ID to avoid delays during verification. If you plan to deposit in EUR or USD, select the correct currency when prompted.

Welcome offers depend on your region. A typical example is “50% up to $/€300” with a $20 minimum deposit and a 45x wagering requirement on bonus funds. Some countries may have larger, multi-step welcome packages and free spins. Always check the promotion’s terms for eligible games, max bet limits, expiry, and the maximum cashout rules before claiming.

No-deposit offers are rare and change frequently. Fugu Casino occasionally runs special promotions, but most new-player offers require a qualifying deposit. If a no-deposit code is available, it will be listed in Promotions or sent via email. Always read the terms — these offers often have tight wagering, capped wins, and short validity periods.

Fugu accepts common card payments like MasterCard and Visa, and supports EUR and USD. Deposits are generally instant. Withdrawals follow verification, and processing times vary by method and banking partner. Note that bonus winnings often carry a maximum cashout rule — commonly 10x the bonus amount — and game contribution rates apply while wagering. Check cashier limits and T&Cs before you play.

Wagering requirements tell you how many times you must play through bonus funds before withdrawing. For example, a 45x wagering requirement means you must wager the bonus amount 45 times. Contribution rates vary: slots often contribute 100%, while table games, live casino, and some video poker titles may contribute much less or zero. Bonuses may be non-sticky, meaning your real-money balance is used first, and the bonus funds kick in only after real funds are spent. Always review the specific promotion’s wagering rules and the max bet limit while a bonus is active.

Fugu offers a broad library, including slots, blackjack, roulette, video poker, craps variants, and live dealer tables. Providers include Evolution Gaming, NetEnt, Yggdrasil, Play’n GO, Betsoft, Big Time Gaming, Hacksaw Gaming, NoLimit City, Red Tiger, Thunderkick, and many more. RTP, paylines, and volatility affect how a game plays: higher RTP usually means better long-term payout potential, more paylines can create frequent win lines, and volatility indicates whether a game pays small amounts often or larger wins less frequently.

Yes. The site is optimized for modern mobile browsers, so you can play on most smartphones and tablets without installing anything. Gameplay, deposits, and withdrawals are available on mobile, with the same account and bonuses. For the best experience, use the latest browser version and a stable internet connection.

Fugu Casino operates under the regulatory frameworks required in the jurisdictions it serves, and uses industry-standard RNGs for non-live games. Where applicable, games and systems are independently tested and audited. Terms and licensing details are available in the site footer and in specific regional disclosures. Always review licensing and regulatory information relevant to your location.

KYC helps keep accounts secure and prevent fraud. Fugu may ask for photo ID, proof of address (a utility bill or bank statement), and proof of payment method. Submit clear scans or photos through the secure upload option in your account. Verifications are usually completed within a few business days; responding promptly reduces withdrawal delays. Keep documents valid and names consistent with your account.

If pages won’t load, try clearing your browser cache, disabling ad blockers, or switching to another browser. For account-specific problems, use live chat for fastest help, or email support@fuguscasino.com with screenshots and a description of the issue. Provide your username and relevant transaction IDs to speed resolution. Check the FAQ section first for quick fixes.

Fugu offers tools to help you play responsibly: deposit limits, session reminders, loss limits, cooling-off periods, and self-exclusion options. You can set or change limits in your account settings, or contact support to request assistance. If you feel gambling is becoming a problem, reach out to professional help services in your country; links and resources are available in the Responsible Gambling section.

Support options include a searchable FAQ, live chat, and email at support@fuguscasino.com. Live chat is the fastest route for urgent issues, while email is good for detailed requests or document uploads. Response times vary; expect quick replies via chat and standard turnaround for email. For account or payout questions, include your username and any relevant transaction IDs to get help faster.