Support

Need help with your account, a deposit, or a game question? Our support team at Fugu Casino is here to help. We keep the tone personal and straightforward so players feel comfortable reaching out, and we aim to resolve issues quickly and clearly.

How to reach us — chat, email, and self-service

Live chat: Click the chat icon anytime for real-time help. Our agents are available around the clock, ready to guide you through account checks, bonus questions, or game rules.
Email: For detailed requests or documents, email support@fuguscasino.com . Use email for account verification uploads, transaction details, or anything that needs a written record.
FAQ and Help Center: Visit the Help Center for quick answers to common topics like deposits, withdrawals, bonus rules, and game restrictions. It’s the fastest route for straightforward questions.

Note: Phone support is not available at this time. If you prefer not to use email, our live chat team provides fast, real-time assistance.

Typical response times you can expect

We set clear expectations so you know when you’ll hear back.

Live chat: Immediate to a few minutes for most queries, since agents handle real-time support.
Email: Usually answered within 12 to 24 hours. Complex requests or document reviews may take longer.
FAQ / Help Center: Instant access — most common questions have step-by-step answers ready.

If an issue needs escalation, we’ll let you know estimated timelines and keep you updated until it’s resolved.

What our team can help you with

Our support staff is trained to handle the things players care about most. Reach out for help with:

Account access, security checks, and verification
Deposits, withdrawals, and payment troubleshooting for MasterCard and Visa
Bonus eligibility, wagering rules, and terms and conditions
Game rules, paytables, and disputes for slots, blackjack, roulette, and live dealer titles
Technical issues on desktop and mobile

We don’t promise outcomes for wagering or play, but we do promise clear guidance and fast follow-up. If an answer involves terms or limits, we’ll point you to the applicable section of the terms and conditions.

How we handle sensitive matters and payouts

Security and privacy are priorities. For verification and payout requests we may ask for identity documents; our team will provide secure instructions and explain required steps. Many withdrawals are processed quickly once verification is complete, but processing times can vary by payment method and banking partner. If you have questions about a pending payout, contact us and we’ll track it down.

Quick tips to get the fastest help

Have your account email and transaction ID ready when you contact support.
For bonus questions, include the bonus name or the promotion details to speed verification.
If it’s a game-specific issue, mention the game title — for example, “Safari Adventures Slots” — so agents can check the specific rules and bonus contributions. See the Safari Adventures Slots review for game details.

If you’d like an overview of the site, promotions, and provider lineup, our full Fugu Casino review is available here.

We’re committed to clear, respectful support and to resolving issues promptly. Reach out any time — we’re here to help.